Title: Owner and Chief Executive Officer
Company: Magic Cleaners & Laundry Inc.
Location: Pasadena, California, United States
Koko K. Bachian, Owner and Chief Executive Officer at Magic Cleaners & Laundry Inc., has been recognized by Marquis Who’s Who Top Business Owners for dedication, achievements and leadership in the Dry Cleaning Industry.
Mr. Bachian has established himself as a notable professional in the dry cleaning industry, currently serving as the owner and chief executive officer of Magic Cleaners & Laundry Inc. in Pasadena, California. For the past 20 years, he has led the company with a hands-on approach, overseeing daily operations and ensuring the highest standards of quality and customer service.
In his role at Magic Cleaners & Laundry Inc., Mr. Bachian manages office operations, including checking emails, making phone calls and handling other routine functions. He is also deeply involved in communicating with staff members, greeting his employees, conducting morning meetings and delegating work to ensure daily success. Moreover, Mr. Bachian performs quality control inspections. He monitors employee performance through random inspections, frequently reviews delicate garments, and documents issues using digital tools such as Google Docs.
Mr. Bachian is committed to maintaining customer service standards and continually innovating systems for efficiency. Notably, he implemented barcode tracking and automated garment processing to streamline operations and improve accuracy. By scanning garments for customer identification, Mr. Bachian has enhanced both accountability and service delivery.
Magic Cleaners & Laundry Inc. offers an array of services, including dry cleaning and laundry service for clothing, curtains, drapes, rugs and comforters, as well as alterations. The company also provides handbag, luggage and shoe repair, wedding dress preservation and more. Customers can pick up their dry cleaning once it’s complete or have it delivered directly to their home or office.
Mr. Bachian’s journey in the profession began nearly three decades ago, when he started working at his father’s cleaners and shoe-repair shop. Immersed in the business from a young age, he developed a strong work ethic and a deep understanding of operational processes. At just 16 years old, with his mother’s encouragement, Mr. Bachian launched his own delivery route. This early entrepreneurial venture allowed him to steadily grow his customer base by consistently delivering on promises and providing exceptional service.
By the time he turned 25, Mr. Bachian had secured ownership of Magic Cleaners & Laundry Inc., which was experiencing significant business challenges. Through strategic investment in modern technology, a focus on team building and an unwavering commitment to quality, he transformed the company into a local industry leader.
Born in Beirut, Lebanon, Mr. Bachian later graduated from high school in Pasadena. The foundational skills acquired during his academic journey have supported his professional achievements by reinforcing the importance of consistency, reliability and teamwork. The encouragement from his family also played a pivotal role in igniting Mr. Bachian’s passion for entrepreneurship within the industry.
Mr. Bachian’s expertise in quality dry cleaning has been recognized by the community. For 14 consecutive years, Magic Cleaners & Laundry Inc. has been lauded by Pasadena Weekly as the Best Dry Cleaners, a testament to the team’s dedication. Mr. Bachian attributes much of his success to his hands-on management style and to his prioritization of customer satisfaction.
Mr. Bachian continues to draw strength from his multicultural heritage, which includes both Lebanese and Armenian roots, while embracing the diverse backgrounds of his family. Placing great value on being present for his children, he teaches them the importance of both culture and language. Looking ahead, Mr. Bachian intends to maintain the high standards of quality and service that define Magic Cleaners & Laundry Inc. while upholding the legacy of excellence in his business.
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