Title: Senior Product Manager
Company: American Express
Location: Brooklyn, New York, United States
Khawlah Muhammad, Senior Product Manager at American Express, has been recognized by Marquis Who’s Who Top Business Owners for dedication, achievements and leadership in Financial Services and Product Management.
Ms. Muhammad has established a distinguished career in financial services and product management, marked by a series of progressive roles and notable achievements. Her professional journey is characterized by her ability to bridge the gap between technical and business teams, a skill that has become her hallmark. Ms. Muhammad is widely recognized for her adeptness at building relationships and understanding diverse perspectives, which enables her to communicate effectively across organizational boundaries and articulate business needs with clarity. Her exceptional time and project management skills have consistently earned her praise from her leaders.
Since 2022, Ms. Muhammad has served as a senior product manager at American Express. In this capacity, she leads cross-functional teams in the development and launch of innovative products, ensuring alignment between technical requirements and business objectives. Ms. Muhammad’s leadership is instrumental in fostering collaboration among stakeholders, driving projects to successful completion and delivering value to both partners and end consumers.
Before joining American Express, Ms. Muhammad held several key positions at Citi. As a risk management officer from 2017 to 2019, she developed risk mitigation strategies and ensured compliance with regulatory standards. She then served as a global account manager until 2021, overseeing major client relationships and coordinating international account activities. Finally, between 2020 and 2022, Ms. Muhammad was a product manager, overseeing the lifecycle of various financial products and implementing strategies to enhance the customer experience.
Ms. Muhammad’s earlier experience included serving as a personal banker at Wells Fargo from 2015 to 2017, where she provided tailored financial solutions to clients and built lasting customer relationships. In 2014 and 2015, she excelled as an administrative officer at J.S. Alpha Inc., managing office operations and supporting executive leadership. Ms. Muhammad began her career in 2009 as an account manager at Ahmad Hadaya Company, where she was responsible for client acquisition and retention for five years.
In preparation for her future, Ms. Muhammad earned a bachelor’s degree in English language and literature from Tishreen University in 2014. This foundation has been instrumental in honing her communication skills, an asset that underpins her ability to bridge technical and business domains. Additionally, Ms. Muhammad holds a certification in business administration from the SKILLS Training Program at the Syrian Enterprise and Business Centre, further equipping her with essential management competencies.
Ms. Muhammad’s commitment to professional excellence extends beyond her primary roles. She is an active member of several industry organizations, such as ENVICO and the U.S. Payments Forum, which provide her with opportunities for continued learning and networking within the payments sector.
Beyond her professional pursuits, Ms. Muhammad is deeply engaged in civic activities. She volunteers with animal rescue organizations and supports homeless shelters by providing essentials and preparing meals for those in need. She is also exploring opportunities to mentor youth on pathways to higher education, reflecting her dedication to community upliftment.
Ms. Muhammad attributes her achievements to her determination to overcome personal fears and shyness. She credits her willingness to ask questions, regardless of potential embarrassment, as a driving force behind her growth and effectiveness as a leader. Currently focused on creating impactful products that benefit both partners and end consumers, Ms. Muhammad aspires to advance into higher-level decision-making within product management. Her long-term goal is to progress from director to vice president roles, continuing her trajectory of leadership and innovation in the industry.
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