Title: Experience Owner
Company: Assurant
Location: Orlando, Florida, United States
Shaine Hobdy, Experience Owner at Assurant, has been recognized by Marquis Who’s Who Top Business Owners for dedication, achievements and leadership in Customer Experience Management.
Mr. Hobdy’s career has been defined by his commitment to service, leadership and effective communication. In 2025, he assumed the role of experience owner at Assurant, a leading global business services company that supports, protects and connects major consumer purchases. As such, he manages programs, collaborates with program designers and analyzes data to identify barriers to positive customer experiences. Mr. Hobdy’s responsibilities include mapping customer journeys, reviewing information to understand the root causes of dissatisfaction and guiding clients toward optimal solutions. Mr. Hobdy is dedicated to designing intuitive systems and ensuring fulfillment processes result in satisfied customers. He evaluates each program holistically, striving to understand and improve every aspect of the customer journey.
In addition to his current role at Assurant, Mr. Hobdy has been serving as a remote online notary for TheConcierge.Net since 2016, providing essential notarial services in a digital environment. Moreover, he became a self-published, award-winning author in 2025, channeling his decades of leadership experience into books that aim to inspire others to recognize their own potential and share their stories. Mr. Hobdy’s writing reflects his desire to leave a legacy rooted in empowerment and meaningful impact rather than personal recognition.
Among his earlier roles, Mr. Hobdy spent 2023 and 2025 managing customer service and rebate processing at Resource Innovations, where he led teams through significant transitions. A notable achievement during this period was his successful motivation and training of 250 employees, 14 supervisors and four managers within four weeks, which was two weeks ahead of schedule, resulting in his team achieving top honors in the company’s call center operations.
Between 2022 and 2023, Mr. Hobdy excelled as a corporate solutions customer service manager at ezCater, Inc., ensuring improvements in customer experience and service efficiency for the food technology platform. He also enjoyed a lengthy tenure at Asurion between 2007 and 2022, beginning as a senior client service manager and working his way up to a premier support services operations manager.
Mr. Hobdy spent years in the hospitality and airline sectors with companies like Bare Associates International, Park Hyatt Washington, The Ritz-Carlton Hotel Company, L.L.C., JetBlue University and USA 3000 Airlines. From 1986 to 1994, he fulfilled a lifelong dream by working as a flight attendant and initial inflight instructor with United Airlines, Inc. This experience shaped his approach to customer care by emphasizing the importance of treating every passenger with exceptional attention. Mr. Hobdy’s foundational experiences included serving as an assistant concierge manager at Wyndham Hotel, SeaWorld, between 1984 and 1986, as a cast member in the entertainment division at Disney from 1982 to 1984, and as a crew trainer and hospitality host at McDonald’s between 1980 and 1982.
Mr. Hobdy’s academic background included earning a 2023 graduate certificate in human resource essentials from Cornell University. He also holds numerous other professional credentials, dating back to 2009, beginning with his ordination as a minister through the Universal Life Church. Among others, Mr. Hobdy received a 620 adjuster all lines license through the Florida Department of Financial Services in 2016, several credentials from the Disney Institute, including Disney’s approach to quality service, employee engagement essentials and leadership essentials, as well as those from Cornell University in aligning employee performance with organizational goals, fostering a coaching culture and addressing workplace behavior issues. Furthermore, Mr. Hobdy received designation as a certified customer service professional from the National Customer Service Association in 2025.
Active in his professional community, Mr. Hobdy is a member of several organizations, including the International Book Publishing Association, the National Customer Service Association and Les Clefs d’Or USA. He has also served as the vice president of the Concierge Association in Washington, D.C.
Mr. Hobdy’s literary contributions include authoring “FLEX: Connect, Empower, & Lead: A Teen’s Guide to Leadership” in 2025, “The FLEX Leader: How to Lead People Your Age by Flexing Personalities” in 2025 and “Coach to ALIGN: Building Empowered Teams Together” in 2025. These works have garnered significant recognition, including double wins at both the International Impact Book Awards and the BookFest Book Awards in 2025, as well as a win at the Literary Global Book Awards that same year, along with two finalist placements.
An accomplished speaker, Mr. Hobdy has presented to the National Customer Service Association, sharing insights on leadership communication strategies and empowering emerging leaders. His civic involvement includes active participation with his local church, volunteering with Central Florida food banks and supporting homeless initiatives through donations, sponsorships and financial contributions across various organizations.
In addition to accolades for his books, Mr. Hobdy has been recognized by Resource Innovations as the Platinum Operations Manager of the Year and the Platinum Manager of the Year for 2018, among approximately 75 peers.
Mr. Hobdy is recognized as an expert in helping individuals feel heard and valued. His effective communication and leadership skills have been instrumental throughout his career. He attributes his success primarily to his faith, which he believes has guided his journey and instilled a sense of purpose.
Looking ahead, Mr. Hobdy aims to continue making meaningful contributions by leading seminars, meeting new people, participating in book events, sharing messages about authentic servant leadership and empowerment self-discovery. He also intends to help others realize their own potential as leaders, regardless of background or circumstance, through speaking engagements, school visits, book donations and other outreach efforts designed around connection, inspiration and honest communication.
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