Title: Director of Product Management
Company: Radial Inc.
Location: Melbourne, Florida, United States
Robin Gomez, MS, director of product management at Radial Inc., has been recognized by Marquis Who’s Who Top Business Owners for dedication, achievements, and leadership in e-commerce and product management.
Mr. Gomez, a distinguished professional in product management, has dedicated over 25 years to his profession. Since 2024, he has been affiliated with Radial Inc. as the director of product management in Melbourne, Florida, where he has been instrumental in advancing the company by driving product management strategies that align with market demands and technological advancements. In existence for over three decades, Radial Inc. has become widely recognized as a leading business-to-consumer e-commerce fulfillment solution provider.
During his tenure at Radial Inc., Mr. Gomez has earned a reputation for excellence through a series of progressive roles. As such, he has been able to showcase his expertise and leadership. From 2021 to 2024, Mr. Gomez excelled as the director of customer care innovation. During this period, he successfully transformed the customer care organization by integrating advanced technology and shifting away from outdated systems. This transformation enhanced business operations and provided growth opportunities for his team members, whom he nurtured and supported.
Between 2013 and 2024, Mr. Gomez was the director of operational excellence at Radial and eBay Enterprise. He also succeeded as the director of center of excellence and technology enablement from 2019 to 2021 and as the director of data and analytics between 2017 and 2021. Before joining Radial Inc., Mr. Gomez was a human resources director and director of consumer insight at GSI Commerce starting in 2007. His career began with various human resources positions at Accretive Commerce and other organizations, where he honed his skills in managing teams and fostering a culture of excellence.
Mr. Gomez’s educational background includes a Bachelor of Science in psychology from Tennessee Technological University in 1997 and a master’s degree in industrial organizational psychology from the University of Tennessee at Chattanooga in 1999. These academic achievements laid the foundation for his career, equipping him with the analytical skills necessary for success in various leadership roles. Mr. Gomez also holds several professional designations, including in artificial intelligence (AI) agent fundamentals from Ada Developers Academy and as a certified Six Sigma champion from the International Six Sigma Institute, which have further enhanced his ability to implement transformative solutions.
In addition to his professional achievements, Mr. Gomez is an active member of several organizations. He has served on the Calabrio Product Advisory Board and the Salesforce Service Cloud Customer Advisory Board, where his contributions have been very impactful. Mr. Gomez’s involvement with the Florida Industrial & Organizational Psychology group also underscores his commitment to advancing the field through collaboration and shared knowledge. Beyond his professional life, he is deeply involved in civic activities, supporting initiatives like the advisory council of diversity, equity and inclusion at Radial Inc.’s food pantry. As an author, Mr. Gomez has published extensively on topics related to customer care, generative AI, and retail industry trends.
Mr. Gomez’s contributions have been recognized with numerous awards, including being a NICE Customer Excellence Award Winner in 2014, 2015 and 2016, being recognized as a Customer Experience Ambassador by Salesforce Inc. in 2022, and being awarded BPO Partner of the Year by CallMiner in 2023. Eager for the future, he remains committed to continuing his work to provide transformative solutions that add value to the market while offering opportunities for community growth.
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